FAQs

We invite you to visit the Madam Paris page: www.madamparis.fr

Click “Login” at the top right of the web page. Then on “Create an Account”

Fill in all the fields then click on “Register” at the bottom of the page.

Log in to your account on the site, by clicking on the “Log in” icon located at the top right of the web page. Enter your email address, you will receive a code by email.

Once in your account, click at the top right on your name then profile, this is where you can modify your personal data as well as your email address

- Activate the possibility of receiving the monthly Newsletter, offers, as well as our blog articles. To do this, go to the bottom of the home page in “NEWSLETTER”

- Also join us on social media platforms (link at the top of the site on the left) to discover our customers' looks, their feedback, as well as our latest creations and the launch dates of our collections. Also explore behind the scenes of our designer during live sessions from our Parisian workshops, where we share details of our sourcing and recycled fabric selections.

All our creations are designed, designed and made in France, more precisely in the heart of Paris.

This local production approach aims to highlight French expertise in the textile field while reducing the environmental impact linked to the transport of goods.

The location of our production in Paris allows us to visit the workshop regularly, supervising each stage of manufacturing, making adjustments as necessary.

Thus, we are committed to offering you parts of optimal quality.

This proximity to our pattern makers, our workshops and our seamstresses also strengthens our close bond with the teams, guaranteeing respect for decent working conditions.

The composition of each piece is detailed on its product sheet.

Our commitment is manifested through a responsible and ethical approach, particularly reflected in the attention to detail we pay to the selection of our fabrics.

80% of our fabrics are upcycled from the dormant stocks of major French brands, favoring natural materials such as cotton, linen and viscose.

We avoid overproduction as much as possible.

All our tweeds come from upcycled fabrics.

Designer Jalila will surprise you with offers at any time of the year.

Stay connected and subscribe to our newsletter to be informed because it's not necessarily a typical sales time!

As soon as your order is shipped, you will receive a confirmation email and subsequently an email containing your tracking number.

Use it to track your package and monitor the status of your order.

The ability to modify or cancel your order depends on its processing status in our warehouse. If it has already been synchronized, we regret that we cannot make changes or cancellations.

Please send your request by email to our customer service at contact@madamparis.fr

The ability to modify or cancel your order depends on its processing status in our warehouse. If it has already been synchronized, we regret that we cannot make changes or cancellations.

Please send your request by email to our customer service at contact@madamparis.fr

Unfortunately, once orders are placed, we cannot combine them.

If the order placed does not appear in the “Order History” tab of your Madam Paris customer area and you do not have a confirmation email in your spam, write to us on contact@madamparis.fr

We are available Monday to Friday from 9:30 a.m. to 6:30 p.m. to answer all your questions, at the following address: contact@madamparis.fr

The response time by email is 2 working days.

You are also available on our Instagram account Our Instagram as well as the Chat on our website Shop

Do not hesitate to share your photo and your opinion on our social networks:

Instagram

LinkedIn

Youtube

With each collection launch, our models are produced and ready to go to you.

The preparation time is between 2 to 4 days, then they are delivered to the carrier of your choice.

Our logistics team does its utmost to satisfy you, but depending on flows and periods, this time may vary.

Delivery in France: La Poste COLISSIMO service. Delivery against signature, without signature or via Pick-up relay. The indicative delivery time is 24 to 48 hours.

Delivery in Europe: La Poste COLISSIMO International service. The indicative delivery time is approximately 3 to 4 days.

International delivery, and the French Overseas Territories: Colissimo International within a variable timeframe depending on the destinations.

These deadlines are indicative, during peak periods, the delivery time may be extended.

For international deliveries, you may be required to pay customs fees according to the rules in force in your country of residence.

You have 14 days after receipt of your package to request a return.

Here are the steps:

Go to the "order history" tab, click on "View order / Make a return" for the order concerned, check the item(s) you wish to return, enter the reason for your return Click on "Validate my return" .

Returns are the responsibility of the customer.

Items must be returned in their original packaging (polybag with bar code), new, unworn, unwashed, unstained. Any item returned that is non-compliant or damaged will not be accepted for return.

Once the package is received in our logistics center, we request a refund within 14 days.

Our teams do their best not to make you wait too long, however there is always a small processing time between the date of receipt of your return and the actual refund.

We do not do standard exchanges. We invite you to reorder directly on our site.

We invite you to look at the product sheet for the item concerned and to register to be informed when the product is back in stock.

If a specific item or size is sold out, you will have the option to sign up to be notified when the product is back in stock.

Do not hesitate to write to us at contact@madamparis.fr or on the site's Chat for more precise size advice.

We recommend that you keep an eye on our social networks @madamparis.fr and subscribe to our newsletter so as not to miss any information related to upcoming restockings, launches and offers.

You have not found the answer to your question ? Do not hesitate to contact our customer service!

We are available from Monday to Friday to answer your questions or simply receive a message of satisfaction! To write to us: contact@madamparis.fr

If you do not receive a response within 24 to 48 hours, do not hesitate to check your SPAM to see if our response has not been included there.

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